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Refund Policy

Julia – Refund Policy

Effective Date: April 5, 2026

Julia is a global Christian music streaming platform owned and operated solely by GODFAVORNAEWURU LTD, Suite 12, Innovation Hub Plaza, Opposite Michael Okpara University of Agriculture, Umudike, Abia State, Nigeria. This Refund Policy explains how refunds are handled for any paid services or subscriptions on the Platform.

1. General Policy

  • All payments made on Julia, including subscriptions, premium features, or donations, are final and non-refundable, except in specific cases as outlined below.

  • By using Julia’s paid services, you acknowledge and agree to this policy.

2. Eligible Refunds

Refunds may be considered in the following situations:

  1. Duplicate Charges: If you were accidentally charged more than once for the same service.

  2. Technical Errors: If a payment fails due to a verified technical error on Julia’s system.

  3. Unauthorized Charges: If a payment was processed without your authorization.

All refund requests must be submitted within 7 days of the transaction to be considered.

3. Non-Refundable Items

Refunds are not provided for:

  • Subscriptions or services fully accessed or used.

  • Content downloaded, streamed, or otherwise consumed.

  • Any voluntary donations or contributions.

  • Changes of mind or personal preference.

4. Refund Process

  • To request a refund, contact our support team via:

  • Provide your account details, transaction information, and reason for the refund request.

  • All refund requests are reviewed at the sole discretion of GODFAVORNAEWURU LTD.

5. Payment Methods

  • Refunds will be issued using the original payment method whenever possible.

  • Processing times may vary depending on your bank or payment provider.

6. Changes to Refund Policy

  • GODFAVORNAEWURU LTD reserves the right to modify this Refund Policy at any time.

  • Users will be notified of significant changes via the Platform or email.

  • Continued use of Julia’s paid services constitutes acceptance of the updated policy.

By using Julia and its paid services, you acknowledge that all payments are subject to this Refund Policy, and that the Platform and all systems are solely owned by GODFAVORNAEWURU LTD.